Home > FAQ


Q1. Are you a manufacturer or trading company? 

A1:Our company is a leading manufacturer and we concentrates on trading as well. We specializing in plant extracts and integrates scientific research, production, sales and service together. 


Q2. Where’s your company located?

A2: Our office is located in Dongguan, our factory is located in Shanxi and Hunan province, China.


Q3. Are you OEM or ODM?

A3: We are not only produce our brand Meiherb but also OEM by your request.


Q4. Can i get some free samples?

A4: Sure, generally we can provide some free sample for 10-20g , but the shipping cost should be on the customers’ account. You can either pay the shipping cost or arrange a courier to collect the samples.


Q5. What’s the MOQ?

A5: 1KG(Packed in aluminum foil bag) But usually we accept less quantity such as 100g on the condition that sample charge is 100% paid.


Q6. How to pack and storage ?

A6: Packing: 1kg/Aluminium foil bag with Carton outside.

a. 25kg/Fiber drum with double PE bags inside.

b. Storage: Store in cool & dry place, keep away from strong light and heat.


Q7. What about the shipping methods?

A7: For urgent and light weight order, TNT, FedEx are available; and for heavy weight, we offer consumers the methods to deliver the goods by air or by sea.


Q8. How to start orders or make payments?

A8: You can send our your Purchase order(if your company has), or just send a simple confirmation by email or by Trade Manager, and we will send you Proforma Invoice with our bank details for your confirmation, then you can make payment accordingly by T/T, L/C or Paypal.


Q9 How do you treat quality complaint?
A9:First of all, our quality control will reduce the quality problem to near zero. If there is a real quality problem caused by us, we will send you free goods for replacement or refund your loss.


Q10.What's your standard delivery lead time?

A10:Delivery lead time: Generally about 3-15 working days after payment confirmed, 

but the exact delivery time is depending on the order quantity, if you need it in a hurry, we will make immediate delivery.


Q11. Is there a discount?

A11: Yes, for larger quantity, we always support with better price. 


Q12. What's your return service policy?

A12: We offer an unconditional,full money back guarantee. if you are not 100% satisfied with our products ,

return all goods back to us within 60 day and we will fully refund your money. No questions asked.


Q13. How to contact us ?

A13:You can chat with us by Skype Online. You can choose your interested products and send inquiry to us. You can dial our telephone directly, you will get our reply. Send Email to us.


Q14. What's your trade terms?


(1) Payment Ways: T/T ,Paypal, L/C,

We accept following payment ways:
1). 30% T/T deposit in advance,70% balance before shipment for order value more than US$5000.00.
2). 100% T/T deposit in advance for order value less than US$5000.00.

3)Production lead time: within 7 business days after your final confirmation.

4)Shipping method: by air, by sea, by courier FEDEX,TNT.

5) Port:Shanghai,Hongkong,Tianjing,Qingdao.

6) CIF destination Port: all over the world’s main port.


Q15. How do you control your quality?

A15: All our products are strictly tested by our QC, and confirmed by QA; unqualified material will not be released to customer. 


Q16. What's the color of your products?

A16: Different specification and different part used (root, rhizome, flower,leaf,bark,fruit,seed,stem,skin or whole herb)will featuring with different colors.


Q17.What's your advantage?


1)Many years professional production experience in this area.

2)Strong production capacity competitve price and good high quality.

3) Professional senior engineer develop the best solution.

4) Strict quality control system,ISO22000 certificate and SGS audit available.

5)Timely delivery, two hour to Shanghai port.

6)Professional after-sale service, Email will be get back in 12 hours.


Q18.How long have you worked in Meiherb and what’s your title?

A18: 3 years for sales manager.


Q19. When you will arrange the shipment?

A19:It depends on whether the products you buy has inventory,if we have inventory,we will arrange the shippment within 3-7 working days after you make the payment.

Q20. When can I get quotation for my inquiry?

A20: Usually within 12 hours!


Q21. What do your produce?

A21: We produce standard herbal extract to ratio extract, such as our hot products are Ginseng Extract, Ginger Extract, Epimedium Extract, Rhodiola Rosea Extract, Bilberry Extract, Red Rice Yeast Extract, Green Tea Extract, Cinnamon Bark Extract, Fruit & Vegetable Powder,mushroom extract and some super foods extract.

Q22. How long of your products shelf life?
A22:  2 years under well storage situation.


Q23. What documents do you provide? 
A23: Usually, we provide Commercial Invoice, Packing List, Bill of loading, COA and Origin certificate. If your markets have any special requirements, please let us know.

Q24. What's your main markets? 
A24: North America, Europe, Southeast Asia, etc.

Q25. What is your delivery term and delivery period? 
A25: We accept FOB, CIF, etc. You can choose the one which is the most convenient or cost effective for you. The sample within 3-7 days, and bulk order within 7-15 days.


Q26. What is your main products?

A26: Our main products are Ginseng Extract, Ginger Extract, Epimedium Extract, Rhodiola Rosea Extract, Bilberry Extract, Red Rice Yeast Extract, Green Tea Extract, Cinnamon Bark Extract etc.


Q27. What’s the application of your products?

A27: Our Herbal Extracts are widely used in pharmaceutical raw materials, food additives, health food and cosmetics, ect.

Q28. How does your factory control quality?

A28: All the raw material purchasing and production quality control are strictly following the ISO22000 management system. Besides, the full-featured detection equipment including FID, TCD, ECD, FPD and TSD and GMP quality management system to provide the strongest guarantee for high quality product. We can provide our customers the detailed test report for the quality evaluation before the sample.

Q29. What kinds of exhibitions will your company attend?

A29: We will attend Shanghai CPHI show, Vitafoods Europe, Supply Side West in Las Vegas, and Food Ingredients Asia show.


Q30. How many employees do your factory have?



Q31. How to storage your products?

A31: Store in cool and dry place, keep away from strong light and heat.


Q32.What’s your company’s Annual production capacity?

A32. Our Annual production capacity is of more than 500 tons, of which plant ingredients monomer is up to 15 tons.


Q33. Are your products powder or liquid?

Q33: The plant extracts are mainly powder, so all products in our catalog are powder.

Q34. Where are your product’s ingredients mainly from?

A34: Our ingredients mainly from the original Chinese native market, however we also imported some kinds of fruit oversea like American Bilberry, and blue berry as to be our ingredients.


Q35. what kind of plant extract would be a better choice to be the ingredient for liver protection


A35: We would like to recommend you the Milk Thistle Extract, as this is a better ingredient compared to others, and currently it is a hot product in market, the supply is stable.


Q36. Would the quality of product be effected by the different temperature and moister during the shipping on sea? 

A36: Please do not worry about this problem, the goods will be packed in standard condition to avoid the affection of changeable environment during the shipping.


Q37.Would your supply be effected by seasons? For example, can you supply the Milk Thistle Extract in time whenever I place the order? 

A37: Our supply for all kinds of product are stable and will be not affected by seasons, we can arrange the production and deliver soon whenever you place the order.


Q38. Do you only arrange the production after receiving the confirmation of order, or you just deliver us the stock product?

A38: If we have enough stock and it’s specification meeting your requirement, we will deliver our stock as soon as you place the order.

If we do not have stock or the stock quantity not enough, we will arrange the production for your whole order quantity.

Q39. How can I assure the product is within the expiration date?

A39: There would be a detail information related to the product’s batch NO., production date on the packages.

Q40. Have you cooperated with any clients in European before?

A40: Yes we have, we have stable clients there in European market, currently we are dealing with an order of Milk Thistle Extract with quantity about 7 tons. 

Q41. You told me that your office in Songshanhu, Dongguan, and your factory in Shanxi, how long will it takes from your office to factory?

A41: We will take about 2 hours flight from Guangzhou airport to Xianyang air port, and then we shall take about 1 hour car to reach our factory.

Q42. Can I visit your factory?

A42: You are so welcome to our factory whenever you are convenient, please let us know your visit schedule in advance.

Q43. Which foreign brands do you cooperate with?
A43: We cooperate with German Kamile, American Kiehl's, Swanson Vitamins, Allergan,Eli Lilly,ect..

Q44.Which extract would be a better choice for skin care?

A44: We have so many kinds of products good for skin care, like Arbutin for skin whitening, Chamomile Extract remove spots, Aloe Vera Extract keep skin moistened, Olive Leaf extract anti-oxidant, etc.

Q45.Why should I choose your company, what’s your advantages?

A45: Four reasons are as follows:

1)Mutual Benefit: Reasonable prices, better prices in the same quality.

2)Competitive price: As we have 10 years experiences in researching and producing the Natural Plant extract, our price will be extremely competitive.

3)Steady supply: For the present, we have established long-term friendly cooperation with raw material supplier to ensure our goods will be dispatched timely and best quality.

4)Customize: Your OEM order can be customized and ensured as per your request.

Q46. Why I can’t find my needed product from your catalogue?

A46: I have to Apologize for this inconvenience. Actually the products being shown in our catalogue just parts of our products, we have various product and we ensure there are some will fit you. Just tell me tell me what kind of efficacy you need, and we will recommend suitable products to you according to your needs.

Q47. Quality of other company is much better than yours, your price is too high.

A47: Regarding to the price, could you provide the information about the quantity you required ? We will try our best to provide you a reasonable prices based on the quantity. Without quantity, our prices is just for you reference. 

Q48.Which extract would be a better choice for man’s health?

A48: We have many kinds of product good for man’s health, like Maca Extract, Saw Palmetto Berry Extract, Cistanche Deserticola Extract, Cortex Eucommiae, Cornus Extract, Sharpleaf Galangal Fruit Extract, Cherokee Rose Fruit Extract, all of them can enhance and promote libido and sexual ability.

Q49. I want to lose some weight but I like eat sweet food? what kind of extract is suit for me?

A49: Okay, Green Coffee Bean extract, LuoHan Guo extract, Stevia Leaf Extract, Garcinia Combogia Extract is sweetish powder and may you would like them.

Q50. Which kind of product can be used during pregnancy?

A50: Echinacea, Chinese Yam, Chinese Wolfberry, Ginseng, Okra, Corn Silk, Astragalus, Grape Seeds, Chamomile, Honeysuckle.